Based in Te Anau

Permanent / Full Time (minimum 32 hours)

Customer Service Coordinator - Reservations, Digital Communications, & Accounts Administration

Are you a customer service and administration powerhouse with a passion for the outdoors? 

If "Kia ora and welcome to the Hollyford Track" rolls off your tongue, get in touch!

The opportunity

We're on the hunt for a new Customer Service Coordinator to join our passionate and down to earth team at Hollyford Valley Walks. We have a full-time role available for true team players with an eye for detail. Based in Te Anau, this role is responsible for the day to day Hollyford bookings, ensuring the phones are covered at all time and all administration duties are dealt with in a timely manner, and delivering online communications including social media and guest surveys.

Hollyford Valley Walks offers the popular three-day/two-night Hollyford Track guided walk. The Hollyford Track experience is certainly not your usual walk in the park - it takes visitors into the Hollyford Valley by foot, jet boat and helicopter, with first-rate cuisine and private lodges along the way. Offering not only a unique experience for our manuhiri (visitors) but also an awesome place to work!

We take great pride in warmly welcoming manuhiri to our experiences. Manaakitanga (hospitality) is one of the core values that drives the way we do business. As hosts, we care for our customers and our team as our own whānau. 

Anything could happen in a day - so if you're someone who isn't afraid of a long and varied to-do list and a 'nothing is too much trouble' mentality; we want to hear from you!

A little bit about you

We're after people who:

• Have previous customer service and administration experience
• Are adaptable, flexible and keep cool under pressure
• Is eager to learn and correctly pronounce reo Māori names and terms
• Work well in a team
• Have great attention to detail
• Are able to work shifts on weekdays, weekends and public holidays
• Has an interest and eagerness to learn about Ngāi Tahu culture and stories
• Looking to find out a little bit more about us?

Check us out here: https://www.hollyfordtrack.com

Our purpose is to make the connection - with our customers, through our people, to our place and to Ngāi Tahu.

Cool things we offer

• Competitive pay
• Excellent training
• Company discounts
• An awesome place to work!

For more information on this role contact Adam Dooney with any questions on 021989321

Hollyford Valley Walks is a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important, this is part of how we keep you, our team and our customers safe.

With current border and quarantine restrictions in place, Te Rūnanga Group are unable to consider applications from candidates that do not currently have the right to live and work in New Zealand. To be legally entitled to work in New Zealand, you should be a New Zealand citizen or permanent resident, or hold a valid work visa. Please check the New Zealand Immigration website for the most up to date information. 

Keen?

Haere mai and APPLY NOW!

https://mahi.ngaitahu.iwi.nz/jobdetails/ajid/S7Ls7/Customer-Services-Coordinator-Hollyford-Track,19444.html

Job Details

Reference # 19444

Business areas Hollyford Track

Posted on Tuesday 06 Apr 2021

Closes on 20 Apr 2021 23:55

Expertise Hospitality & Tourism

Work type(s) Full-time, Permanent

More details (document) Customer Services Coordinator PD - Hollyford Track.pdf